Cancel Subscription will loose 3d Assets?!
Hi, i need some helpe. The customer chat on adobe.com and the phone help phone line were not very helpfull.
I want to cancel my texturing subscription (monthly plan), for a while, because my last project ended. I plan to re subscribe in a few months again for the next project. But on the chat they said my already used/downloaded assets (333), will be deleted from the library. Same as my unused 104 assets.
So i will loose all my assets in my library (which i paid for). They said i can download them manually and then i have them forever. But this is not really the way to go. When i resubscribe, i cannot see in the online library what i already have. Then i have to double check my hard drive with the web browser? This is seriously not acceptable.
So there should be a solution, that my assets will not be deleted, and i can continue when i resubscribe in the future.
Btw. there is even not a download all button in the asset library, so i need to download 437 assets one by one ?! That is crazy...
