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Participant
November 24, 2024
Question

cancel suscription trial, Bug problem

  • November 24, 2024
  • 1 reply
  • 76 views

Hello, I don't know how to contact Adobe's technical service and I need it because several weeks ago I took the free trial of Adobe Creative Cloud with everything included, which is about 100 dollars a month, I put in my card and everything and after the first payment I It asked for my password again and I gave it ALT + 64 to enter the @ but that command still worked to go back the page and it went back, losing the entire purchase process but the purchase was made, the free trial started but it didn't I had access to absolutely no Adobe plan and when the free trial ended they started charging me 100 dollars daily, which I did not have at that time on that card so it remained as an incomplete purchase and I had no problems I said, it's okay, I don't think so. put 100 dollars on that card, but then yesterday he charged me 15 dollars which I did not make and it was done alone, I do not have access to creative cloude to any service, I don't know what I paid for, no. nothing appears in orders and billing, I cannot cancel the free trial nor will I be able to cancel the new monthly payment that I was charged yesterday, if it is a monthly payment because I don't know what was charged, please help me or tell me how to contact support

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1 reply

kglad
Community Expert
Community Expert
November 24, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.