Skip to main content
bhfaria
bhfaria
Participant
December 15, 2023
Question

Cancelamento da Sincronização do Creative Cloud

  • December 15, 2023
  • 2 replies
  • 416 views

Unilateralmente a Adobe solta o comunicado que vai cancelar a sincronização de arquivos do Creative Cloud (Descontinuação dos arquivos sincronizados da Creative Cloud (adobe.com)), sem reembolso ou desconto para aqueles que utilizam e pagam pelo serviço.

 

Agora, se você for lá e cancelar sua assinatura, você paga multa. Se a Adobe cancela não dá em nada.

    This topic has been closed for replies.

    2 replies

    L
    Luiz Eduardo278635718whz
    Participant
    January 31, 2024

    Sim, amigo, uma coisa que nunca fiz na vida foi reclamar da Adobe, mas a partir de amanhã terá meu ódio eterno.

    Pensando seriamente em caçar um advogado pra saber se isso realmente pode ser feito, até pq eu não to aqui dividindo minha conta com ninguém, apenas quero trabalhar em casa no meu desktop e quando precisar ir pra rua, usar o notebook. Mas agora a digníssima não permite mais, e que se danem os usuários que pagam uma fortuna a eles todo mês.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2024

    @Luiz Eduardo278635718whz 

     

    what problem are you having?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 15, 2023

    @bhfaria 

     

    do you have a question?

    A
    Adriana24097411m3pd
    Participant
    January 28, 2024

    Tenho que fazer download de todas as fotos que estao na nuvem ou só não serão mais sincronizadas? Tenho o plano de 1T de armazenamento. Devo cancelar já que não vai mais sincronizar?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 28, 2024

    @Adriana24097411m3pd 

     

    to repair syncing you usually must have to reset the cc desktop app.  ie, follow the first step below:

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices