Fiz o período de teste de 7 dias, fui cancelar antes dele encerrar e recebi a oferta de um plano novo, fiz a nova assinatura mas fui cobrado duas vezes, 124 reais pela assinatura nova e 4horas depois 224 reais pelo período de teste.
Não consigo encontrar nenhuma opção de reembolso e o assistente virtual não permite nenhuma ajuda.
Hi lucastelo,
please note that this is mainly a public user-to-user forum, with only a limited amount of Adobe Employees present. We are not really able to help you directly with any billing/account/subscription issues or refund requests. You will need to contact Adobe Customer Care for assistance - only they can provide help:
When you're in the chat, type AGENT to bypass the virtual assistant. Be aware that no agents are present on weekends, so please try again on Monday.
Best regards,
Maurice
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