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lucastelo
Participant
Sep 11, 2022 1:26 PM UTC
Answered

Cancelei o período de teste e me inscrevi em um plano, fui cobrado pelos 2

Fiz o período de teste de 7 dias, fui cancelar antes dele encerrar e recebi a oferta de um plano novo, fiz a nova assinatura mas fui cobrado duas vezes,  124 reais pela assinatura nova e 4horas depois 224 reais pelo período de teste.

 

Não consigo encontrar nenhuma opção de reembolso e o assistente virtual não permite nenhuma ajuda.

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thatsmauri
thatsmauriCorrect answer
Community Expert
Sep 11, 2022 2:17 PM UTC

Hi lucastelo,

please note that this is mainly a public user-to-user forum, with only a limited amount of Adobe Employees present. We are not really able to help you directly with any billing/account/subscription issues or refund requests. You will need to contact Adobe Customer Care for assistance - only they can provide help:

 

When you're in the chat, type AGENT to bypass the virtual assistant. Be aware that no agents are present on weekends, so please try again on Monday.

 

Best regards,
Maurice

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1 reply

thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
Sep 11, 2022 2:17 PM UTC

Hi lucastelo,

please note that this is mainly a public user-to-user forum, with only a limited amount of Adobe Employees present. We are not really able to help you directly with any billing/account/subscription issues or refund requests. You will need to contact Adobe Customer Care for assistance - only they can provide help:

 

When you're in the chat, type AGENT to bypass the virtual assistant. Be aware that no agents are present on weekends, so please try again on Monday.

 

Best regards,
Maurice

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