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Participant
September 7, 2026
Answered

Cannot access Adobe Illustrator after buying a subscription through College Buys

  • September 7, 2026
  • 5 replies
  • 19 views

I paid for a subscription to adobe creative cloud through college buys, but when I go to use adobe illustrator, i am asked to pay for another subscription. How do I speak with an Adobe agent?

    Correct answer Peru Bob

    @julia_7528 

    You need to contact College Buys.

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 9, 2026

    Did College Buys provide you with a redemption code or link to activate your subscription? 

    I think that’s where you must start. 

     

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    September 7, 2026

    Do you have more than one email address?

    Did you provide the required information to Adobe?

    Start at http://www.adobe.com/education.html
    -The FIRST step is to verify that your school is accredited
    -FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

    https://www.adobe.com/offer-terms/student_teacher_eligibility.html

    -Cloud Education Plan https://creative.adobe.com/plans?plan=edu

    http://www.adobe.com/creativecloud/buy/students.html

    -One Year Intro Price https://community.adobe.com/t5/account-payment-plan-discussions/why-is-my-account-now-31-a-month-and-not-the-20/td-p/8862330

     

    kglad
    Community Expert
    Community Expert
    September 7, 2026

    check your account, https://account.adobe.com 

     

    does it show any subscriptions?

    Participant
    September 7, 2026

    It doesn’t show anything.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    September 7, 2026

    @julia_7528 

    You need to contact College Buys.