Cannot access Library

Forum|Forum|10 years ago
March 15, 2016
3 replies
915 views

Hi! I use a Mac. I am trying to access shapes that I have created using Adobe Captire in the Illustartor library. However, none of my shapes have been loading for the past few weeks because it says Creative Cloud is not connected. I've tried restarting AI and my computer, neither works. And I cannot sign into CC from the top bar on my computer; CC is greyed out and won't let me sign in.

Has anyone encountered this same issue and come up with a solution??

Thanks!

‌

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi,

Please follow Troubleshooting FAQ: What should I do if I have trouble downloading or installing Creative Cloud and Creative Cloud Apps…

Hope that helps!

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi,

Please follow Troubleshooting FAQ: What should I do if I have trouble downloading or installing Creative Cloud and Creative Cloud Apps…

Hope that helps!

Regards,

Sheena

Michael J. Hoffman

Community Expert

Hi Sasha,

I think this is not a problem with Capture, but with the CC Desktop app connectivity. I've asked to have this question moved to the "Downloading, Installing and Setting Up" forum.

Mike