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Participant
August 17, 2021
Question

Cannot cancel the subscription because I cannot access my wrong email

  • August 17, 2021
  • 1 reply
  • 171 views

I registered for the seven days trial to get Adobe Reader. Then, I do not see Adobe sending any comfirmation to my email. I relized that I registered an account using the wrong email name. Therefore, I cannot activate that account. Thus, I cannot log it. And then Adobe still charge me for the subscription on that wrong account. I want to cancel my subscription on that wrong account but I cannot log in to it. Can anyone help me, please.

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1 reply

Bach5FAEAuthor
Participant
August 17, 2021

This have been resolve

 

Participant
November 4, 2021

Can you please say how you solved it? I'm having the same problem.