Cannot change country for billing + contact support

Question

I have been trying and searching for a couple of hours on how I can contact Adobe support + change my country on my account to purchase subscriptions. I am Canadian, but was living in the USA for around 6 months so had an american card on my account. I no longer use this card. Now I am trying to update my payment - which I am unable to do because it is asking me for $19.99 but I can't pay that until I switch to my Canadian card. Tried accessing the help center, which said I could get into contact with a real person with no luck. Very frustrated at this point.

John T Smith · Answer

You need to be sure that all information matches... I don't know how to change a location, so here is how to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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