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Olivier5C2D
Participant
Oct 29, 2021 8:48 PM UTC
Answered

Cannot desactivate licence

Recently I was bad lucked and I broke 2 computers (like hardware dead). I have a valid Key for Adobe Premiere Element but it is activated on these 2 computers. I tried to deactivate these 2 computers using my Adobe Account but they do not appear there. Is there any way to contact someone from Adobe to fix that? I cannot find any email or ticket manager to do so. I literaly used 1 of the 2 computers only 3 days.

Thank you !

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    John T Smith
    John T SmithCorrect answer
    Community Expert
    Oct 29, 2021 8:53 PM UTC

    When you can't deactivate a serial number 
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    Oct 29, 2021 8:53 PM UTC

    When you can't deactivate a serial number 
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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      Olivier5C2DAuthor
      Participant
      Oct 29, 2021 9:12 PM UTC

      Awesome, it worked!

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