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Participant
April 8, 2022
Question

Cannot Log Into CC - New Account; Error Message

  • April 8, 2022
  • 1 reply
  • 214 views

I have Adobe Creative Cloud installed and was previously logged into my old work account which is now cancelled (used SSO).  Now, at my new job, I cannot sign into Creative Cloud Desktop with my new account.  It gives me a error message:

"Youve been signed out. Please sign in to continue usign Adobe apps". 

When I click the Sign in button, this same message just loops:

I've attempted to "Repair", whic does not work, and even Unistall, which it will not allow me to do either.  Are there cache files for login that I can clear or something.  Help would be very much appreciated!

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1 reply

Peru Bob
Community Expert
Community Expert
April 8, 2022

Try this:

MACOS

  • Go to Applications > Utilities > Keychain Access.

  • In the upper-left corner, under Keychains, select login.

  • Remove the following entries. To remove them, right-click and select Delete.  
    • Adobe User Profile Info
    • Adobe User OS Info