Cannot permanently delete sync files in Creative Cloud

Question

Hi all. I've seen that other people have had the same problem as I'm currently having but I can't see any answers where the user is able to resolve this without help from Adobe... so I'm posting this whilst knowing it already exists in other threads! Apologies.

So my 100GB of Cloud Storage was nearly full this morning. I visit Creative Cloud web / Launch more / Synced files / Deleted. The list of files ranges from files deleted over the past few days to in some instances files that were deleted 7 years ago!

I've managed to permanently delete some of the more recently deleted files; however, anything from over month or so ago just brings up a "Could not delete asset permanently" message.

Any help to empty the old files out would be gratefully received.

Thanks in advance. 🙂

kglad · Answer

use a web browser to navigate to the following locations. at each location there are several folders/links to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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