Cannot Rectify Sync Error Message

Question

I have never wanted or implemented any Creative Cloud Services but recently I noticed I cannot rectify the Sync error message. I have taken all the steps recommended and nothing has worked. I even completely uninstalled every app, uninstalled the Desktop Creative app, restarted my Windows 11 machine, reinstalled everything purging all preferences (yes, if I was billing a client for my time this would equate to about $1500 in labor), and the sync error still populates.

I suspect this this is a new occurrence for me it has something to do with Adobe's new Cloud strategies...PLEASE FIX THIS!

On a side note, on my laptop device that I rarely use but also have the CC Cloud Desktop app and all apps the sync error is not there.

nospamme · Accepted Answer

Ok, I found an old thread about an Adobe "Cleaner" .exe file and ran that, reinstalled the CC Desktop app and now I am good to go.

kglad · Answer

for others:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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