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Known Participant
June 15, 2018
Answered

Cannot see the files I uploaded in a specific folder

  • June 15, 2018
  • 2 replies
  • 1408 views

I created a folder in which I uploaded a certain number of jpg files.  But it shows a limited number of them, say, the first 50 files and then all the other files I uploaded I see the message of the upload being successful but in the list of files in this folder I cant see them.  I still can see the first 50 files and nothing else.  What could cause this problem ?

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Correct answer David__B

But now I have another problem.

I managed in the recent past to install the Creative Could Folder in my external drive.

In the Preference of the Creative Cloud App, in the Install Location, it specifies the external drive in which the folder is installed. And I have plenty of sub-folders in it.

When I go to Preferences, in Both Apps menu and Files Menu, both show the files location being Creative Cloud folder created in my external drive.

But when I go into Assets and Files, and I click on Open Folder, it goes to another Creative Cloud folder that it automatically created in my MacBook internal drive, under the User folder.  And of course, when clicking on Open folder, it shows nothing.  I do not want this Creative Cloud folder created in my laptop.  I do want it in my external drive.

So there seem to be a conflict and the Adobe App forces me to set the Creative Cloud folder in my laptop.  I dont know how to prevent this to happen.  Why the app recognises the files location to be in my external drive and then when I click Open folder, it automaticall creates a Creative Cloud folder in my laptop in the User folder ???.

I am really lost.....


Hi Fdormoy,

I wondered if the two issues might be somehow related. If you attempt to change the location of the Creative Cloud files folder again to a different location on the external drive does that work?

Thanks,

- Dave

2 replies

David__B
Adobe Employee
Adobe Employee
June 18, 2018

Hi Fdormoy,

I was curious what process you went through when uploading the batch of jpegs? Did you upload them through a browser or was this using the Creative Cloud application and file syncing. I haven't heard of this before.

Thanks,

- Dave

fdormoyAuthor
Known Participant
August 24, 2018

My process is that, I have a Creative Cloud folder created in the hard drive.  Iny hard drive I have stored the pictures I wanted in a specific sub-folder.  When I added additional files, I noted that the sync function was working.  But when looking at the web view, I could not see these new slides, even 24 hours later.

fdormoyAuthor
Known Participant
August 24, 2018

But now I have another problem.

I managed in the recent past to install the Creative Could Folder in my external drive.

In the Preference of the Creative Cloud App, in the Install Location, it specifies the external drive in which the folder is installed. And I have plenty of sub-folders in it.

When I go to Preferences, in Both Apps menu and Files Menu, both show the files location being Creative Cloud folder created in my external drive.

But when I go into Assets and Files, and I click on Open Folder, it goes to another Creative Cloud folder that it automatically created in my MacBook internal drive, under the User folder.  And of course, when clicking on Open folder, it shows nothing.  I do not want this Creative Cloud folder created in my laptop.  I do want it in my external drive.

So there seem to be a conflict and the Adobe App forces me to set the Creative Cloud folder in my laptop.  I dont know how to prevent this to happen.  Why the app recognises the files location to be in my external drive and then when I click Open folder, it automaticall creates a Creative Cloud folder in my laptop in the User folder ???.

I am really lost.....

kglad
Community Expert
Community Expert
June 16, 2018