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Participant
July 9, 2023
Question

Cannot upload mp4 unless using synced files

  • July 9, 2023
  • 2 replies
  • 197 views

If I look under Create Cloud "files | your files" and try to upload an mp4 file it throws an error. But if I go to "synced files" and upload it works. Can anyone explain why?

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2 replies

Tarun Saini
Community Manager
Community Manager
July 10, 2023

Hi @MrMattPrime,

 

We're sorry to hear about this. Could you please share the screenshot of the error message you're seeing? Also, check this article & let us know if that helps: https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

 

Regards,

Tarun

kglad
Community Expert
Community Expert
July 9, 2023

different parts of adobe's file storage handle different file types.