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MrMattPrime
Participant
Jul 9, 2023 6:42 PM UTC
Question

Cannot upload mp4 unless using synced files

If I look under Create Cloud "files | your files" and try to upload an mp4 file it throws an error. But if I go to "synced files" and upload it works. Can anyone explain why?

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2 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Jul 10, 2023 1:37 PM UTC

Hi @MrMattPrime,

 

We're sorry to hear about this. Could you please share the screenshot of the error message you're seeing? Also, check this article & let us know if that helps: https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

 

Regards,

Tarun

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jul 9, 2023 7:37 PM UTC

different parts of adobe's file storage handle different file types.

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