Cant load PSDC Documents, and Creative Cloud Library and Sync Issues

Forum|Forum|8 months ago
June 1, 2025
6 replies
994 views

I had a problem earlier that I ended up fixing, but also created even worse problems

My cloud starts like this, but doesnt really do anything.. I have a bunch of cloud PSDC documents that I cannot preview, or open or download..

If I attempt to open it from creative cloud, It does this, attempting to open and load them on the web browser yields the same results

Eventually the creative cloud turns into this.. and hitting the reload button does nothing

I have a bunch of different documents that are available, and a bunch that arent

I have been trying to fix this issue for 6 hours to access some documents I need, I cannot get the library to fix itself, I cannot get it to work across 3 different devices (2 windows and a macbook) I've tried to fix things locally, Signed out, signed in, uninstall, reinstall, refresh preferences, deleted temp files, removed other files that were suggested, cc cleaner tool, removed old libraries I hadn't used

Nothing is making any of them work.. please help

Files and libraries

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.