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daley planet
Participant
August 3, 2014
Question

Cant upload files to creative cloud

  • August 3, 2014
  • 2 replies
  • 969 views

How do I upload files to creative cloud. When I try to upload it doesn't give me the option to open the files and upload. It says I need a folder. I thought I had a folder?

This topic has been closed for replies.

2 replies

D
Adobe Employee
derekajack
Adobe Employee
August 11, 2014

Hi Daley Planet,

if you're still experiencing this issue, can you try the steps below?

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS

1. Quit the Creative Cloud desktop application.

2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

3. Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

4. Launch the Creative Cloud desktop application and start syncing.

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
August 4, 2014

How are you trying to upload the files? Are you using a web browser and the Files page at https://creative.adobe.com/files? Or are you using the file sync that comes with the Creative Cloud desktop application?

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