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andrewc85951038
Participating Frequently
Jun 8, 2022 9:10 PM UTC
Question

Cant upload files to the Cloud

I moved the folder (which was link to the Adobe Cloud) from my C:/  to G:/ (which is a 4TB G-DRIVE ArmorATD from SanDisk Professional) but it seems it not upload from the G-Drive to the Cloud but all its doing is file syncing - syncing then after some time it says Unable to sync files

I have try uninstall the Adobe Cloud and reinstall it on my pc but notthing happens and still keeping  the same message.

I was wondering if any one got any advise so I can get it to work?

 

 

 

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    12 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Jun 14, 2022 2:41 PM UTC

    Hi @andrewc85951038 

     

    We have checked the log files shared by you. Could you please move or delete this file /Bangers/2021/Aldershot 080821/Oval Track Legends - British Championship/Untitled Export4/OTL Aldershot 080821 (132).jpg from the Creative Cloud file folder & then check if the error goes away?

     

    If you see the error again after removing or moving the file from the Creative Cloud File Folder please share the logs again by using the Creative Cloud Log collector tool.

     

    Regards,

    Tarun

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    andrewc85951038Author
    Participating Frequently
    Jun 26, 2022 3:59 PM UTC

    I am still getting this issue, and I have sent over logs to you last monday?

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Jun 27, 2022 12:04 PM UTC

    hi @andrewc85951038 ,

     

    Thanks for your response. Our team needs new logs from your machine after trying the file sync. You may share the logs by using the Creative Cloud Log collector tool.

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Jun 9, 2022 12:33 PM UTC

    Hi there,

     

    We're sorry to hear about your difficulties. Could you please share the logs from your machine to help us troubleshoot the issue you are seeing? You can use the Creative Cloud log collector tool to get the logs & then you may share them with me at tsaini@adobe.com.

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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    andrewc85951038Author
    Participating Frequently
    Jun 9, 2022 6:36 PM UTC

     

    Using Window
    Adobe Creative Cloud  verison 5.7.11

    I can upload it mannual to the Creative Cloud web

     

     

    This is the error message I getting

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Jun 9, 2022 6:45 PM UTC

    Thanks for your response. Please upload the logs to your creative cloud web and share that link with us via private message. You may also check this article and see if that helps: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

     

    Regards,

    Tarun

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