Cant use Adobe license on phone

Forum|Forum|4 years ago
November 10, 2021
2 replies
234 views

My work bought the big license via a main mail address and assigned the one user to me and my mail address. When I log in with my mail add on the computer, I have full access. But when I use apps on mobile, I am asked to buy a license. Despite using the same mail address.

Anyone having an idea why that happens? I shouldn't have to have two licenses? One for phone and one for my Mac. That sounds too odd 😊

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Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

GittepigenAuthor

Participant

Hi @Peru Bob

Thaks for the link. However it doesn't open a chat. I've tried on 3 browsers but nothing works. Any idea on other ways to make the chat work?

Kind regards

Gitte

LinSims

Community Expert

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

GittepigenAuthor

Participant

PS. the Topic is not correct. Had to choose between 4 and non of them were relevant 🙄

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