Capacidad de almacenamiento en la nube

Question

Hola! Espero y me puedan ayudarYo re active mi cuenta el día de hoy, el plan es todas las aplicaciones y 100gb de almacenamiento en la nube, pero al entrar a mi cuenta me dice que solo cuento con 2gb de almacenamiento y que ya los sobre pase, cuando mi plan es de otra capacidad. Ya intenté reiniciando los programas y el equipo pero nada funciona ¿que puedo hacer?

David__B · Answer

Hi Angela,

Sorry to hear about your difficulties. I'd suggest signing and then back in again from within the Creative Cloud desktop app. You can sign out by clicking your Avatar image in the top right of the of the Creative Cloud desktop app and choosing the option from the menu that appears there. You may also want to check to see what it shows for overall storage in the Creative Cloud desktop app too by click the cloud icon to the left of your avatar. Please try this and let us know if it helps.

Best,

Dave

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