CC: 13.9 GB used but synced folder is empty

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Hello,

I never used this CC Sync feature, but in the settings, it shows that I use 13.9 GB of my cloud storage. The synced folder itself is empty.

Why is it? What is it?

I have 100GB cloud storage, and 14% are used for nothing?

Ralph

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Nancy OShea

Community Expert

Please read these help articles. Post back if you still need help.

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Nancy O'Shea— Product User & Community Expert

the4thfloor_euAuthor

Participant

Hi Nancy,

Your links helped me. I reduced the used cloud storage space to 256 MB. But I was not able to reduce it to 0 😞

Now all folders in Creative Cloud, Lightroom, and Document Cloud are empty except the Apps folder in the Document Cloud.

Are the apps in the Apps folder are counted? Currently, I don't use cloud storage, so it is okay for me if it is not empty, but I'm wondering why it is not empty.

Ralph

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