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pep-photo-graphics
Known Participant
June 17, 2021
Answered

CC and CC-Apps quicly collapsing

  • June 17, 2021
  • 1 reply
  • 376 views

since a few days my CC-apps such as InDesign, Photoshop or LRC and even CC are closing unforeseeable; Adobe Help Center is supporting me, but we did not find a viable solution unless creating a new admin-account. Any ideas are very appreciated! Thanks in advance.

Peter

This topic has been closed for replies.
Correct answer kglad

with a mac, you can skip the ms c++ stuff.

update your os to the last 10.15 (catalina), not 11 (big sur).

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 17, 2021

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

P
pep-photo-graphicsAuthor
Known Participant
June 17, 2021

Thx so much, I will try this; it's a Mac, Mojave 10.14.6.

just one questions: what do you mean with 'ms visual c++ versions'?

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 17, 2021

with a mac, you can skip the ms c++ stuff.

update your os to the last 10.15 (catalina), not 11 (big sur).

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