CC app reinstall

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Can I reinstall the CC app on my machine without affecting the suite apps like AI, PS, Acrobat, etc? And without affecting my CC files on the cloud?

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kglad

Community Expert

no, you generally cannot uninstall the cc desktop app without uninstalling your apps. your cc cloud files remain.

that said, what problem are you having?

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J

Jared5EFAAuthor

Participating Frequently

Seems do be that CC does not like to run with Spotify. Yesterday I was opening a 9M file in AI (AI was already running) and it crashed my system. Today I had AI running and CC crashed my system when I tried to open PS.

CC also takes a long time to load.

Do you represent Adobe in some way or just being generally helpful?

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kglad

Community Expert

i am not an adobe employee. if you want to contact an adobe representative, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

otherwise, what are your computer specs?

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