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Participant
Aug 20, 2023 4:18 PM UTC
Question

CC App showing I need to buy App when I have the full subscription

 

Does anyone else have this issue - my CC App shows some Apps are not included in my plan, when they clearly are?  They show in my plan, download / authorize and work when I need them... (see screen-shot below). And yes I have restarted it. It looks to me like the CC App was not thoroughtly tested before being relaunched. 

 

Also, @Adobe, I tried your chat to speak to 'real people' and the 'real bot' got nowhere near understanding my statement / question, saying it 'was still learning'; until it finally got exasperated and passed me to Monisha, an agent. I asked her to look at the below screen-shot and another showing my plan; she panicked, told me I needed to speak with technical staff and immediately left the conversation. I was left hanging...if you send me a 'how did we do' type survey you are getting a 1 star.

 

Many thanks and regards

SimonQ

 

 

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3 replies

kglad
Community Expert
Community Expert
Aug 20, 2023 4:21 PM UTC

@squiky 

 

you appear to have an enterprise or teams subscription and the admin is limiting your app access. ie, contact your admin.

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squikyAuthor
Participant
Aug 20, 2023 4:32 PM UTC

Thanks, but not so. I have a regular private 'All Apps CC Plan'. I am the admin, in so far as I own the account...

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kglad
Community Expert
Community Expert
Aug 20, 2023 9:02 PM UTC

do you have an education subscription or individual subscription?

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