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Participant
August 20, 2023
Question

CC App showing I need to buy App when I have the full subscription

  • August 20, 2023
  • 1 reply
  • 167 views

 

Does anyone else have this issue - my CC App shows some Apps are not included in my plan, when they clearly are?  They show in my plan, download / authorize and work when I need them... (see screen-shot below). And yes I have restarted it. It looks to me like the CC App was not thoroughtly tested before being relaunched. 

 

Also, @Adobe, I tried your chat to speak to 'real people' and the 'real bot' got nowhere near understanding my statement / question, saying it 'was still learning'; until it finally got exasperated and passed me to Monisha, an agent. I asked her to look at the below screen-shot and another showing my plan; she panicked, told me I needed to speak with technical staff and immediately left the conversation. I was left hanging...if you send me a 'how did we do' type survey you are getting a 1 star.

 

Many thanks and regards

SimonQ

 

 

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1 reply

kglad
Community Expert
Community Expert
August 20, 2023

@squiky 

 

you appear to have an enterprise or teams subscription and the admin is limiting your app access. ie, contact your admin.

squikyAuthor
Participant
August 20, 2023

Thanks, but not so. I have a regular private 'All Apps CC Plan'. I am the admin, in so far as I own the account...

kglad
Community Expert
Community Expert
August 20, 2023

do you have an education subscription or individual subscription?