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D
dericks_csf
Participant
April 9, 2014
Question

CC Core Sync using all available memory while open

  • April 9, 2014
  • 3 replies
  • 4522 views

Running OSX 10.9.2

.. looks like there's a memory leak... Core Sync will consume all physical memory and then start paging until the machine hangs.  Sometimes it will dump memory to kernal_task, and the cycle will repeat.  Attempting to do anything but watch while CC is open pretty much guarantees a hard lockup.

    This topic has been closed for replies.

    3 replies

    A
    Anthony Levings
    Participating Frequently
    March 8, 2015

    I'm having the same problem (with latest version of Creative Cloud App), Core Sync is consuming 100s of GBs if left to run. Are the swap files that one of the respondents mentioned something I can delete. If so where do I locate them?

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    March 9, 2015

    Hi,

    Thank you for the information, I have already raised an internal bug for this issue that we are currently investigating.

    Thanks

    Warner

    A
    Anthony Levings
    Participating Frequently
    March 13, 2015

    Any advice on how to release the consumed gigabytes of disk space would be really valuable.

    wharress
    Community Manager
    wharressCommunity Manager
    Community Manager
    October 14, 2014

    Hi dericks_csf,

    Please update to the latest Creative Cloud version, this version includes various performance improvements, including memory consumption.

    Thanks

    Warner

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    April 23, 2014

    Hi Dericks_csf,

    Sorry for the delay in responding. Are you still seeing the behavior? Does signing out of the Creative Cloud app and back in again make any difference (Gear icon > Preferences > Account tab in the General section)? Can you check the version from the preferences just to ensure you have the latest release, 1.5.1.369?

    Thanks,

    - Dave

    chappydboz
    chappydboz
    Participant
    October 9, 2014

    i am having this issue since yesterday when i decided to move my creative cloud folder to an external drive instead of the default location.

    core sync.app is writing swap files to /private/var/vm until my system hard drive fills up and the machine hangs

    im on a mac pro (osx 10.9.5)

    latest version of creative cloud.

      chappydboz
      chappydboz
      Participant
      October 9, 2014

      i'm using creative cloud version 1.8.0.447

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