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Participating Frequently
Sep 21, 2023 5:09 PM UTC
Question

CC Desktop Update 6.0.0.571 killing network connections on my computer.

Since the update pushed yesterday, the internet connection on my machine will not stay running while running Adobe CC apps. It will work for a few minutes then the latency tanks until there is no usable connection. Network preferences show a connection and IP address. Going to try to reinstall or roll back. 

can't get work done like this. 

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4 replies

Ruchika Wadhawan
Adobe Employee
Adobe Employee
Sep 22, 2023 5:59 AM UTC

Hi @Justin Schultz Could you try repairing the CCD build. If even after repair, it does not work, could you please help in sharing Creative cloud logs using Log collector tool to further investigate this.

 

Regards,
Ruchika Wadhawan

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Participating Frequently
Jan 2, 2024 8:49 PM UTC

Friends, we have 2024 and I still struggle with the same problem. 
Let's make it quick: strong machine, i9, 64GB, SSD, big disc space etc. Regular Internet bandwidth: 600 Mb/s DL, 60 MB/s UL.
When I open Photoshop - bandwidth is immediately cut to 8 Mb/s DL, 3-5 Mb/s UL. 
And in that time - Photoshop is not taking "bandwidth", consuming it for any DL or UL. There's just silence on the network. 
When you close Photoshop - Network is back again healthy and working. 

So my friends, I discovered that by coincidence. I think - that many people blame "network" issues, some irregular behavior, while ... it is PH and/or Illustrator causing this. 

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kglad
Community Expert
Community Expert
Jan 2, 2024 8:55 PM UTC

@PawelKrakow 

 

post in the ps forum.

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kglad
Community Expert
Community Expert
Sep 21, 2023 5:25 PM UTC

you can also try suspending your av to test if that's the cause of the problem.

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