CC Desktop Update 6.0.0.571 killing network connections on my computer.

Forum|Forum|2 years ago
September 21, 2023
2 replies
548 views

Since the update pushed yesterday, the internet connection on my machine will not stay running while running Adobe CC apps. It will work for a few minutes then the latency tanks until there is no usable connection. Network preferences show a connection and IP address. Going to try to reinstall or roll back.

can't get work done like this.

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Ruchika Wadhawan

Adobe Employee

Hi @Justin Schultz Could you try repairing the CCD build. If even after repair, it does not work, could you please help in sharing Creative cloud logs using Log collector tool to further investigate this.

Regards,
Ruchika Wadhawan

P

PawelKrakow

Participating Frequently

Friends, we have 2024 and I still struggle with the same problem.
Let's make it quick: strong machine, i9, 64GB, SSD, big disc space etc. Regular Internet bandwidth: 600 Mb/s DL, 60 MB/s UL.
When I open Photoshop - bandwidth is immediately cut to 8 Mb/s DL, 3-5 Mb/s UL.
And in that time - Photoshop is not taking "bandwidth", consuming it for any DL or UL. There's just silence on the network.
When you close Photoshop - Network is back again healthy and working.

So my friends, I discovered that by coincidence. I think - that many people blame "network" issues, some irregular behavior, while ... it is PH and/or Illustrator causing this.