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Sylvain5DE8
Participant
November 2, 2020
Question

CC don't working any more on Windows Server 2012

  • November 2, 2020
  • 3 replies
  • 2335 views

Hello,

 

I use Adobe on my server Windows 2012 R2 for home working. Since 1 week ago, I can't lunch Creative Cloud and upgrade Photoshop, Illustrator, etc. The Adobe help online said to me only windows 10 is compatible, do you have any solutions ? Adobe can change the compatibility of  the suite like this ? If I change my windows server (2019), i'll can used CC ?

 

Thank you for answers,

 

Sylvain

This topic has been closed for replies.

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 2, 2020

Sylvain, I am sorry, but Microsoft Windows 10 (64-bit) is needed to use most of the applications and services included with a Creative Cloud membership.  You can find the specific system requirements at https://helpx.adobe.com/creative-cloud/system-requirements.html.

 

Please use a computer that meets or exceeds the minimum system requirements for that application.

    S
    Sylvain5DE8Author
    Participant
    November 3, 2020

    Thanks for answer but I used adobe since 1 year without problem and with the last update of Creative Cloud, I can't use the service anymore. Is it possible to use the older version and not the new one ? The app Photoshop, Illustrator, Indesign still working but I can't update them without CC...

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 3, 2020

    Can you please be more specific, Sylvain? What Adobe software title and version are you attempting to utilize?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 2, 2020

    >Adobe can change the compatibility of  the suite like this ?

     

    Adobe did not change anything... that operating system was never part of the official requirements, so since Adobe does not support that operating system, it was simply an 'oddity' that it ever worked at all

      Just Shoot Me
      Just Shoot Me
      Legend
      November 2, 2020

      Check the System specs at the Adobe website.

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