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J
jasminem43295739
Known Participant
March 4, 2021
Question

CC file is possessed! Please help

  • March 4, 2021
  • 1 reply
  • 513 views

One of my creative cloud files is behaving very strangely. It keeps moving between folders every second BY ITSELF causing a constant pop up saying the file has been updated.

 

I took a video because it has to be seen to be believed, anyone know what's going on here?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2021

it looks like it's trying to sync but never does.

 

open your cc desktop app and go to your cc web files:

 

 

see if you can "catch" it in the "CHECK OUT" folder or its parent and do something with it, eg delete.

J
jasminem43295739Author
Known Participant
March 4, 2021

I managed to "catch" it, I opened it which stopped it moving about for me, but other people could still see it moving. I also tried deleting it but that just caused a red sync error for me and a repeated 'can't sync [file name]' message, but bizarrely other people could still see the file. I then tried restoring the file from my deleted items.

 

I also tried moving it to another folder, this seemed to stop the moving about but oddly it left the original file where it was before, plus the copy I moved into a different folder is still there.

 

For now mine appears to be resolved (apart from the random copy, but I'm just leaving that alone) however other users are still reporting issues, we have all turned off notifcations so we can at least escape the annoying popups, but this is not an ideal solution.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2021

do you have the recent cc desktop update (5.4.1.534)?

 

if so, you could change your local sync folder and see what that does. (i doubt it would make things worse, but it could so you might want to leave well-enough alone.)

 

if not, wait until that update rolls-out to you and see if that "fixes" the problem.

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