CC file view window magnified 250%

Question

In Mac OS 11.4 (on M1 mac), creative cloud web view (showing folders and files) still behaves normally. However for Mac OS 13.2 (on M2 mac), the view is magnified perhaps 250%. The condition started perhaps a few weeks ago. So far I have tried the creative cloud uninstaller repair function, then uninstall and reinstall, both efforts without success. Short of Mac OS re-install, is there another fix that should be attempted?

FangNet · Accepted Answer

Thanks for your reply.This behavior is only in creative cloud, not elsewhere for M2 / Mac OS 13.2.Adobe Acrobat and Premiere Pro behave normally, and I expect other Adobe applications.See two attachments for the appearance in creative cloud web.Aside from repair, uninstall and reinstall, I haven’t found any other workaround for this behavior. - SNVF￼￼

Neelamk · Answer

Hi There,

Welcome to our Community Forum. We are sorry for your difficulties. Please let us know if you have the view issue in your Mac 13.2 OS overall or only when you open any files in Creative Cloud. If you want to change view settings on your Mac, please refer to the steps below:

Press Ctrl+F2 to move focus to the menu bar. This selects the Apple menu at the top-left of the display, whether or not you're in full-screen mode. To select a different menu, navigate using the left or right arrow keys; you'll see one of the menus highlighted, like the View menu below.

Also please refer to the Mac support page for more information and settings changes:

https://support.apple.com/en-in/guide/mac-help/mh15217/mac

Please let me know how it goes. We hope this helps you in resolving your issue. We hope to hear from you soon.

Regards,

Neelam

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