CC Files say they're synced, but they are not.

11 replies
1066 views
Translate

Nothing I save on my macbook (M1) shows up in my cloud, but strangely enough, I have no errors. It says everything is synced, but I cannot see my other files on my main work computer, just on my macbook. I can see the files I save on my main computer on the macbook just fine. Is there a way I need to be saving my files to make them compatible with a PC?

Solutions I have tried:

Pausing and resuming syncing on both computers

Signing out and back in again

Looking for any error messages

File sync

This topic is closed to new replies. Start a new post to keep the conversation going.

Ko.Maruyama

Community Expert

Are those files showing up in your assets.adobe.com page?

Translate

David__B

Legend

In addition to the Kglad's suggestions you might also try the keyboard shortcuts here: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#Usekeyboardcombinationstotroubleshootsyncissues

If these don't help I'd try contacting our support directly to troubleshoot. They can be reached here:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

Translate