CC Files say they're synced, but they are not.

Forum|Forum|4 years ago
April 13, 2021
3 replies
1010 views

Nothing I save on my macbook (M1) shows up in my cloud, but strangely enough, I have no errors. It says everything is synced, but I cannot see my other files on my main work computer, just on my macbook. I can see the files I save on my main computer on the macbook just fine. Is there a way I need to be saving my files to make them compatible with a PC?

Solutions I have tried:

Pausing and resuming syncing on both computers

Signing out and back in again

Looking for any error messages

File sync

This topic has been closed for replies.

Ko.Maruyama

Community Expert

Are those files showing up in your assets.adobe.com page?

David__B

Adobe Employee

In addition to the Kglad's suggestions you might also try the keyboard shortcuts here: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#Usekeyboardcombinationstotroubleshootsyncissues

If these don't help I'd try contacting our support directly to troubleshoot. They can be reached here:
https://helpx.adobe.com/contact.html?rghtup=autoOpen