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Participant
August 12, 2014
Question

cc files won't sync

  • August 12, 2014
  • 2 replies
  • 587 views

My CC files used to sync between devices. Now they suddenly won't. Email address is still coming up as linked. Any thoughts?

thanks.

This topic has been closed for replies.

2 replies

Community Manager
August 13, 2014

Hi arts-in,

We need a bit more information to be able to help you with this.

What do you mean by "email address is still coming up as linked"? Where are you seeing this?

Is the Creative Cloud desktop app running on your machine?

What does the Files panel show in the Creative Cloud desktop app?

You might want to look at this post to see if the problem described is the same as what you're seeing:

Re: Unable to get file sync to work