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Kathy5FFA
Kathy5FFA
Inspiring
March 4, 2022
Answered

CC Folder Not Syncing After Recent Adobe Updates

  • March 4, 2022
  • 1 reply
  • 5288 views

Hello,

One of my folders on CC will not sync following yesterday's update. I have tried:
Logging out of CC, restarting CC, restarting my PC (Windows 10),
Removing the folder that will not sync (when I do this the parent folder fails to sync even though the problem folder is missing. All other files inside the parent folder have green arrows, but the parent folder is still red. (The parent folder contains 70 GB of files so I do not want to have to copy this folder out of CC unless absolutely necessary). 

Any other suggestions??

    This topic has been closed for replies.
    Correct answer Kathy5FFA

    My cloud sync seems to be magically working this morning! I've done absolutely nothing different than I've been doing in the last week to cause the "fix". Adobe must have done something on the backend. I hope it's not temporary, trying to get work done while it's been down has been extremely difficult!


    Mine is working again this morning as well! They escalated the issue to the engineers yesterday so I'm guessing they tweaked something to fix the bug. Thank goodness 🙂 

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 4, 2022

    Hi Kathy,

     

    We're sorry to hear about your difficulties. Could you please check which version of the Creative Cloud Desktop Application you are using? Since when have you been seeing this issue? Are you getting any error messages? If yes, please share the screenshot of the error. Did you try to rename the folder and check if that makes any difference? How much storage is left in your Creative Cloud account?

    We're here to help, just need some info.

     

    Regards,

    Tarun

     

     

    Kathy5FFA
    Kathy5FFAAuthor
    Inspiring
    March 4, 2022

    It's the newest version: 5.6.5.58

    Issue started yesterday.

    The file syncing says: File Syncing Error. Some files failed to sync.
    I tried renaming the folder and that didn't work.
    Storage space left is about 895 GB

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 4, 2022

    Thanks for the info. Please check this link and let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#:~:text=The%20Creative%20Cloud%20desktop%20app%20is%20unable%20to%20sync%20files,and%20then%20back%20on%20again.

     

     

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