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Participant
August 26, 2013
Question

CC has stopped syncing for a week now

  • August 26, 2013
  • 1 reply
  • 1225 views

Describe the problem as thoroughly as possible.

Creative Cloud was fine for a week or two after Adobe brought it back online, but it does not sync and hasn't for over a week. My connection is fine (otherwise this post wouldn't exist). I am using the Creative Cloud app to update my software.

Describe what you were doing just prior to encountering an issue with syncing your fonts or files?

I wasn't doing anything per say. The sync simply stopped working.

Please list the following information in your forum post:

Windows 7 64bit

Firefox 23.0.1

Chrome Version 29.0.1547.57 m

Locate the following CoreSync.log file and attach it to your forum post.

https://www.mediafire.com/view/w38x11nv4csc3hn/CoreSync-2013-08-26.log

Update 1:

I've fixed a problem where the file folder was not the same between the two computers. Unfortunately syncing still does not work.

This topic has been closed for replies.

1 reply

Inspiring
August 27, 2013

Do you have a ton of files in your CC folder?  This happened to me where my files out of the blue stopped syncing and it turned out to be an issue where CC Sync cannot manage a lot of files.

Hydro9268Author
Participant
August 27, 2013

From the screenshot you can see I have 7.69 GB of 20GB. If Creative Cloud couldn't handle 7 GBs of files, why do they give us 20 GB of storage?

Inspiring
August 27, 2013

I'm not talking about size, i'm talking about number of files.