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September 16, 2021
Question

CC issues

  • September 16, 2021
  • 2 replies
  • 146 views

Hello, i have very issues in my Cloud. I can´t access to my files, actually i save my work in the adobe cloud but in the CC desktop i cant see. Please, i need help my work.

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    2 replies

    kglad
    Community Expert
    Community Expert
    September 16, 2021

    for that, you should be using a sync folder that's syncing your local and cloud files.  the other cloud files are for collaboration.

    John T Smith
    Community Expert
    Community Expert
    September 16, 2021

    You should not save only to cloud storage, you should always have the files on your computer drive

     

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
    -About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
    -FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    -sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
    -an overview of assets https://assets.adobe.com/files
    -File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392