Skip to main content
Participant
Sep 16, 2021 8:14 AM UTC
Question

CC issues

Hello, i have very issues in my Cloud. I can´t access to my files, actually i save my work in the adobe cloud but in the CC desktop i cant see. Please, i need help my work.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    kglad
    Community Expert
    Community Expert
    Sep 16, 2021 2:18 PM UTC

    for that, you should be using a sync folder that's syncing your local and cloud files.  the other cloud files are for collaboration.

    Translate
    John T Smith
    Community Expert
    Community Expert
    Sep 16, 2021 1:49 PM UTC

    You should not save only to cloud storage, you should always have the files on your computer drive

     

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
    -About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
    -FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    -sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
    -an overview of assets https://assets.adobe.com/files
    -File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

    Translate