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EnigmaJeff
EnigmaJeff
Participant
October 29, 2020
Question

CC keeps forgetting who I am.

  • October 29, 2020
  • 1 reply
  • 227 views

Why does Creative Cloud keep forgetting who I am?

 

It can't even manage to auto-filll my user name at the login dialog. Tried launching LR Classic today, CC wanted me to log in. I got frustrated and skipped it ... yup, it closed unceremoniously. 

PLEASE, Adobe, try and remember who I am on my computer. My bank can figure it out and I don't pay them a subscription fee every month!

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 29, 2020

your adobe login info is stored in your oobe folder.  something on your computer (eg, av) must be removing/editing one or more files from that folder. 

 


A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE


Note: The \Users\<user folder>\Library\ is hidden by default after 10.7.

google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE


Note: The AppData is hidden with Windows default settings.

google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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