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CC libraries Add-in Powerpoint

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CC libraries Add-in Powerpoint (office 365) is not working anymore. Tried all the possible solutions but nothing seems to work. I have several Adobe accounts and the Add-in was working fine before. Can you please help me? I really need the Add-in to work. Thank you.

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T

TT LeusdenCorrect answer

Inspiring

Update: the add-in is finally working thanks to an update... BUT when i place an image (originally vector art from Adobe Illustrator) from CC libraries into Powerpoint, the image has a very bad resolution (blurry). I will post a new discussion on this new issue, ok?

T

TT LeusdenAuthorCorrect answer

Inspiring

Update: the add-in is finally working thanks to an update... BUT when i place an image (originally vector art from Adobe Illustrator) from CC libraries into Powerpoint, the image has a very bad resolution (blurry). I will post a new discussion on this new issue, ok?

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rogerinlondon

Inspiring

It is an improvement, but weirdly enough, my Library Panel is not up-to-date. Attached are screenshots of the view inside Powerpoint and the (correct) view when clicking the link in the Libarary Panel within Powerpoint.

It does also seems as if when you use "Place Graphic" from the panel, it gets converted to a raster picture which gets blurry, being far from ideal and defeats the puspose of having access to the CC libraries in a panel.

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kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Georgina34713727s2xh

Participant

I have this issue too - is there a workaround?

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rogerinlondon

Inspiring

Still no update on this?

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LindaFazili

Inspiring

No, i still have the same error messages. Tried different PC's, different locations. Not working anymore! So frustrating @Tarun Saini

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LindaFazili

Inspiring

Same here! Please @Tarun Saini can you give an update on this matter? Thank you.

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Polo Freitas

Known Participant

Hello, I have the same problem, it stopped working, I tried everything and nothing solves it, I try on mac as well as on pc, did it stop working? or solved?

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kglad

Community Expert

@Polo Freitas

https://helpx.adobe.com/in/creative-cloud/kb/error-cannot-connect-to-server.html

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Polo Freitas

Known Participant

I have no problem logging CC libraries into all Adob apps, the problem is specific to Powerpoint, Word (Office Apps).is not working anymore. I had already checked the keys and it doesn't solve it (I think that's if it doesn't work in general). I tried a clean install and it didn't work.
Can anyone confirm that CC libraries Add-in Powerpoint Still works?

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kglad

Community Expert

see if something here helps, https://helpx.adobe.com/creative-cloud/help/libraries-addin-microsoft-office.html

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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