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thitthyrring
thitthyrring
Participant
Jan 10, 2020 3:03 PM UTC
Question

CC Libraries have disappeared – gone black

My CC libraries have suddenly gone away – I don't when, I just updated photoshop, and now it only says DL_LIBRARIES_PANEL_NAME not only in photoshop but in all adobe programs. I've tried to relaunch creative cloud and I've tried to recreate the libraries cache, nothing is working. What do I do?

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2 replies

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
Jan 10, 2020 6:11 PM UTC

Hi,

There is a workaround mentioned in this post:
https://community.adobe.com/t5/get-started/cc-library-is-a-white-black-panel/m-p/10662667#M435290

Please, let us know if that works for you.

Before you run the steps, could I please ask to you send logs to us, so we can find the root cause and fix the problem?
Sending you private message with details.

Thank you,
Mariia Novikova

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thitthyrring
thitthyrringAuthor
Participant
Jan 10, 2020 6:35 PM UTC

I unfortunately already did the workaround before I saw your message – both step 1 and 2, and nothing has changed. CC libraries are still black. 

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