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BlissDirect
Participant
June 16, 2015
Answered

CC Libraries Issue

  • June 16, 2015
  • 1 reply
  • 645 views

The company I work for is switching us to new adobe creative cloud accounts, but we have a bunch of indesign CC libraries that we created because our team shares them across the cloud. But from what I am being told, there is no way to transfer these libraries to my new account because my old account is the "owner" and once that account is closed (which it will be soon) we loose all of the libraries. How is this possible? I thought the libraries are stored locally and just synced through the cloud, so why are they not transferable?

This seems like a massive oversight that no info or settings are transferable across adobe accounts. I've moved jobs twice now and every time, I loose everything. Is adobe not aware that people are going to work fro more than one company their entire lives and businesses will loose employees with accounts that are tied to their files and workflow so they should make their accounts more transfer friendly so you don't have to loose all of your settings, info and libraries each time you have to get a new account? Many adobe accounts are business based so it seems ridiculous that there is absolutely no way to do this?! Please tell me I am wrong and there is a easy way to do it.

This topic has been closed for replies.
Correct answer Ken G. Rice

You can use the Send Link and Save to Creative Cloud features to copy libraries to a new account.

1. Go to a library you want to copy. From the Share menu select Send Link.

2. In the Send Link dialog click the Create Public Link button.

3. You will see a Public Link that can be opened.

4. Open this Public Link in a second browser (or incognito window in the same browser) where you are signed in with your new account. Click the Save to Creative Cloud button. (Note that my screen shot does not have me signed in to a second account - in this case clicking on the button will prompt you to sign in with an Adobe ID).

1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity ManagerCorrect answer
Community Manager
June 16, 2015

You can use the Send Link and Save to Creative Cloud features to copy libraries to a new account.

1. Go to a library you want to copy. From the Share menu select Send Link.

2. In the Send Link dialog click the Create Public Link button.

3. You will see a Public Link that can be opened.

4. Open this Public Link in a second browser (or incognito window in the same browser) where you are signed in with your new account. Click the Save to Creative Cloud button. (Note that my screen shot does not have me signed in to a second account - in this case clicking on the button will prompt you to sign in with an Adobe ID).

B
BlissDirectAuthor
Participant
June 17, 2015

When my old account gets deleted, will it also delete the libraries too though even if they have been link shared with the new account? Or will they be completely transferred and safe inside the new account?

B
BlissDirectAuthor
Participant
June 19, 2015

This is perfect, it does give the new account ownership of the library item, awesome! Adobe support told me this was not possible and told me they couldn't do anything and I would have to create them all from scratch again, so this makes me unbelievably happy. THANK YOU!

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