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troyo28592990
troyo28592990
Inspiring
Nov 29, 2017 1:49 PM UTC
Question

CC Libraries not syncing problem - My solution

I frustratingly spent several hours trying to get my CC Libraries to appear yesterday but was always greeted with the initialization error.

After following Adobe's recommendations here...

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

...and uninstalling, reinstalling, booting and rebooting, nothing worked.

But I eventually found a solution that worked for me:

1. Make sure to quit any individual CC applications (I think Adobe CC was still running)

2. I turned off all network connections (wired and wireless)

3. I started the Adobe apps that I wanted to use

4. Libraries appeared

5. I turned on my network connections

Don't know if this will work for everyone but thought I'd share to help the community. As a long time customer, I find it very frustrating. And seeing past cries for help, I realize I'm not the only one.

This topic is closed to new replies. Start a new post to keep the conversation going.

18 replies

halakarp81108744
Participant
Sep 17, 2024 3:54 PM UTC

Thank you SO much.  This worked for me on my Mac!  So frustrating!

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Larissa35948019v1h5
Participant
Jun 29, 2024 11:41 PM UTC

Hey! I've been struggling with the same problem and this link helped (although it took me a good while to find it):

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html  

It happens my problem was my computer's firewall, once I paused It, I could access CC normally and libraries were synced. 

Hope it helps!

 

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 29, 2024 11:49 PM UTC

@Larissa35948019v1h5 

 

unfortunately, step 1 has a link that leads to a 503 (service temporarily unavailable error) page.  and it's been temporarily unavailable for weeks.

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Larissa35948019v1h5
Participant
Jul 1, 2024 12:25 PM UTC

Same here! But try Solution 1 - Step 2, those links are working. 

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NRTrujillo
Participant
Nov 25, 2023 2:33 PM UTC

I've googled and tried several fixes but this was relatively easy and worked for me. Thanks!!

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Nov 25, 2023 2:36 PM UTC
this is the updated library sync fail fix:
 
update your os and cc desktop app and then restart your computer. 
 
if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
 
if that fails proceed to the following steps: 
 
 
  1. quit all Adobe related products
  2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
  3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
  4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
  5.  
*
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
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    Gavin at MRP
    Gavin at MRP
    Inspiring
    Mar 18, 2024 5:21 PM UTC

    Hooray! This worked for me!

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    dchateau_2749
    Participant
    Jul 27, 2018 12:47 PM UTC

    Thanks Troy. The suggested Adobe solutions didn't work for me so I tried your method and disconnected from our network and turned off my wi-fi. My CC Libraries are appearing now in most of the applications. I'm still getting an error message in Indesign but I'm confident I'll get that one to work as well.

    David

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      G&F Productions Inc
      G&F Productions Inc
      Participant
      Dec 29, 2017 7:04 AM UTC

      Having the same issue and still not working.

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      David__B
      David__B
      Legend
      Nov 30, 2017 12:12 AM UTC

      Thanks for sharing your solution Troy. That is definitely strange that that would have worked. The libraries panel is dependent on the internet connectivity to load and keep the content within the library panel up to date. I'm not sure why temporarily disabling and re-enabling it would help, but will remember this and suggest it as something for other to try too.

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      troyo28592990
      troyo28592990Author
      Inspiring
      Sep 11, 2018 3:27 PM UTC

      Back again with the same issue. This time none of the solutions have worked. Not sure what else to do.

      I have noticed that if I login on my Mac, Libraries load fine. It seems to be an issue with the Windows version of CC

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      edwardj32898734
      Participating Frequently
      Nov 29, 2017 7:06 PM UTC

      I've had a lot of bad luck with all the syncing features also. Differences in size between what's on my computer and what's in the cloud, yet it says 100% sync. Errors during sync, that when I just simply restart the same sync batch, those errors disappear and new ones arise, until eventually it all syncs... very frustrating indeed.

      I've asked for help on the issue, no responses. Very frustrating!

      I will try your solution next time.

      E

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