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CitizenBB1975
Participating Frequently
Feb 18, 2021 9:32 AM UTC
Answered

CC Libraries on Illustrator, Indesign and Photoshop

I've noticed a recurring bug where whenever my Macbook comes out of Sleepmode with any of Illustrator, Photoshop or Indesign open, on return the Libraries don't work. They're either really zoomed in within the panel and you can't click anything, or you're unable to change libraries or sleet anything. 

A restart fixes this, but it's still annoying and disrutive to my workflow. 

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Mariia Novikova
Mariia NovikovaCorrect answer
Adobe Employee
Feb 19, 2021 8:21 PM UTC

Hi,

We are aware of this problem and trying to deliver the fix. 
As a workaround, could you please try any of these:
- use previous applications version;
- unplug the external monitor;
- set your machine not to sleep.

Teams are trying to fix this as soon as possible, will keep you updated.
Apologies for the inconvenience. 

Thank you,
Mariia

10 replies

csaper
Participating Frequently
Sep 7, 2021 4:36 PM UTC

@Mariia Novikova - I, too, am still experiencing this issue. Specifically, any actions I take in the Libraries panel (i.e. adding or removing a library item; grouping, renaming or searching items; navigating to other libraries, etc) do not appear to actually process until I resize the Libraries panel window. It is as if the panel controller only proccesses interaction requests upon re-rerendering the panel interface.

 

Please see the attached screen recording as an example of this bug and pay special attention to the mouse clicks and keyboard inputs.

 

This is occurring in all up-to-date CC 2021 applications while an external display is connected.

Operating System: macOS Big Sur (v11.5.2)
Graphics Card: Radeon Pro 450 2GB
Adobe Applications: Photoshop v22.5, Illustrator v25.4.1, InDesign v16.4, Creative Cloud 5.5.0.619, Libraries 1.0.1.5, Core Sync 4.19.0.12

 

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Participant
Sep 3, 2021 5:51 PM UTC

I have a user who is experiencing this issue as well. Has this been resolved or are we still waiting for a fix? Thanks.

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Mariia Novikova
Adobe Employee
Mariia NovikovaCorrect answer
Adobe Employee
Feb 19, 2021 8:21 PM UTC

Hi,

We are aware of this problem and trying to deliver the fix. 
As a workaround, could you please try any of these:
- use previous applications version;
- unplug the external monitor;
- set your machine not to sleep.

Teams are trying to fix this as soon as possible, will keep you updated.
Apologies for the inconvenience. 

Thank you,
Mariia

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Participant
Mar 2, 2021 10:03 PM UTC

@Mariia Novikova, 
This is happening to me and my colleague ( @9481448) as well. We are not able to connect to our libraries at all. It is hindering our work. 

Do you have an update yet?

Thank you,

Nikki

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Mariia Novikova
Adobe Employee
Adobe Employee
Mar 2, 2021 10:38 PM UTC

Hi Nikki,

Could you please clarify what issue you are seeing?
This report covers the hang in CCLibraries Panel after the computer returns from sleeping mode. Assets are zoomed in and scrolling not working, restarting the applications helps to fix it. Is it what you are seeing as well?

Thank you,
Mariia

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kglad
Community Expert
Community Expert
Feb 18, 2021 2:37 PM UTC

try changing sleep modes.

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CitizenBB1975
Participating Frequently
Feb 18, 2021 3:00 PM UTC

What do you mean? Sleep mode in OS settings, change to what?

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kglad
Community Expert
Community Expert
Feb 18, 2021 3:08 PM UTC