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CitizenBB1975
Participating Frequently
February 18, 2021
Answered

CC Libraries on Illustrator, Indesign and Photoshop

  • February 18, 2021
  • 4 replies
  • 1247 views

I've noticed a recurring bug where whenever my Macbook comes out of Sleepmode with any of Illustrator, Photoshop or Indesign open, on return the Libraries don't work. They're either really zoomed in within the panel and you can't click anything, or you're unable to change libraries or sleet anything. 

A restart fixes this, but it's still annoying and disrutive to my workflow. 

This topic has been closed for replies.
Correct answer Mariia Novikova

Hi,

We are aware of this problem and trying to deliver the fix. 
As a workaround, could you please try any of these:
- use previous applications version;
- unplug the external monitor;
- set your machine not to sleep.

Teams are trying to fix this as soon as possible, will keep you updated.
Apologies for the inconvenience. 

Thank you,
Mariia

4 replies

csaper
csaper
Participating Frequently
September 7, 2021

@Mariia Novikova - I, too, am still experiencing this issue. Specifically, any actions I take in the Libraries panel (i.e. adding or removing a library item; grouping, renaming or searching items; navigating to other libraries, etc) do not appear to actually process until I resize the Libraries panel window. It is as if the panel controller only proccesses interaction requests upon re-rerendering the panel interface.

 

Please see the attached screen recording as an example of this bug and pay special attention to the mouse clicks and keyboard inputs.

 

This is occurring in all up-to-date CC 2021 applications while an external display is connected.

Operating System: macOS Big Sur (v11.5.2)
Graphics Card: Radeon Pro 450 2GB
Adobe Applications: Photoshop v22.5, Illustrator v25.4.1, InDesign v16.4, Creative Cloud 5.5.0.619, Libraries 1.0.1.5, Core Sync 4.19.0.12

 

    M
    morgan.cooledge
    Participant
    September 3, 2021

    I have a user who is experiencing this issue as well. Has this been resolved or are we still waiting for a fix? Thanks.

    Mariia Novikova
    Adobe Employee
    Mariia NovikovaCorrect answer
    Adobe Employee
    February 19, 2021

    Hi,

    We are aware of this problem and trying to deliver the fix. 
    As a workaround, could you please try any of these:
    - use previous applications version;
    - unplug the external monitor;
    - set your machine not to sleep.

    Teams are trying to fix this as soon as possible, will keep you updated.
    Apologies for the inconvenience. 

    Thank you,
    Mariia

    N
    nikwitus
    Participant
    March 2, 2021

    @Mariia Novikova, 
    This is happening to me and my colleague ( @9481448) as well. We are not able to connect to our libraries at all. It is hindering our work. 

    Do you have an update yet?

    Thank you,

    Nikki

    Mariia Novikova
    Adobe Employee
    Mariia Novikova
    Adobe Employee
    March 2, 2021

    Hi Nikki,

    Could you please clarify what issue you are seeing?
    This report covers the hang in CCLibraries Panel after the computer returns from sleeping mode. Assets are zoomed in and scrolling not working, restarting the applications helps to fix it. Is it what you are seeing as well?

    Thank you,
    Mariia

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 18, 2021

      try changing sleep modes.

      C
      CitizenBB1975Author
      Participating Frequently
      February 18, 2021

      What do you mean? Sleep mode in OS settings, change to what?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 18, 2021

      Mac Sleep Settings for Performance and Battery Life (lifewire.com)

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