CC Libraries Sync Error

Question

So I followed The steps here (https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html), I deleted all the folders and files in CC Folder, I deleted all libraries in Cloud, I deleted all the presets.

And still I keep getteing this red alert

Can someone help me with this?

eshanip · Answer

Hi,Sorry to hear that. Could you please make sure you've killed CCLibraries process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important. If the issue still persists, if you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlYou'll get a zip file generated, could you please send the name of it?It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"This might help us to understand the root cause of the problem. Thank you,CCLibraries team

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