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amrhMeera
amrhMeera
Participant
Sep 9, 2020 7:11 PM UTC
Question

CC libraries sync error "please log in "

 

 

 

 

 

 

 

 

 

I have not been able to access my CC library from the CC Desk app or from any Adobe Application for about 3-4 weeks now. I have tried:

restarting my mac,

uninstalling and reinstalling CC desk app,

logging out and logging in,

updating the app,

removing and reinstating the CC library folder,

all of the listed trouble shooting steps, and still nothing. 

 

If anyone has solutions or at least an answer as to why this is happening please let me know as soon as possible. I am a 8 year Adobe client. I use Adobe for business purposes.

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7 replies

David__B
David__B
Legend
Sep 11, 2020 4:41 PM UTC

Hi AmrhMeera,

 

I'd also recommend going through these articles if you haven't already (in the order listed)
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Hope that helps,
- Dave

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    amrhMeera
    amrhMeeraAuthor
    Participant
    Sep 11, 2020 10:37 PM UTC

    Thank you! Unfortunately none of the steps have produced any positive results. 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 12, 2020 5:44 AM UTC

    what exactly did you do that failed to solve the problem?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 9, 2020 8:40 PM UTC

    you may have a corrupt file it's trying to sync.

     

    to test, check your cc cloud files (on the adobe site, including lightroom and spark) to make sure you have all of them on your computer.  (copy to a folder that's not sync'd, just in case everything goes wrong.)

     

    if you do, change your sync folder (to an empty one) and delete all your cc cloud files (including lightroom and spark files).

     

    restart your computer and see if there's still a sync error when trying to sync empty cc adobe files with an empty local folder.

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      amrhMeera
      amrhMeeraAuthor
      Participant
      Sep 9, 2020 9:14 PM UTC

      Thank you, how do I change my sync folder to an empty one? Create a new folder and move all my files to that one? 

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Sep 10, 2020 3:07 PM UTC

      create an empty folder and change it to your sync folder:

       

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