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Participant
June 20, 2024
Question

CC Library breaking my assets

  • June 20, 2024
  • 1 reply
  • 179 views

Hi, myself and a colleague are both having an issue with the syncing on the library lately. I was working on a cloud asset and after some time from saving/updating i closed the file and the last update to the asset didn't take. When i try to re-open or edit the file does nothing - it WILL NOT launch the file again. After restarting PS the asset is de-linked and i can't get it back. All copies of it are stored through the library so now this file which had alot of layer comps and assets is completely gone - this happened to two others i worked on as well!


I even tried to check my local temp file for the psb which gets geenrated there and it was a png image and no other file, its wrecked. it shows broken in the library list like in the image.

 

 

I am now considering keeping de-linked versions of everything in files as well to restore them, which totally defeats the purpose of having a library like this really.

 

1 reply

kglad
Community Expert
Community Expert
June 22, 2024

restart your computer and check again.

Participant
June 28, 2024

I have restarted multiple times since this issue and the files are still broken. What was restarting supposed to achieve?

kglad
Community Expert
Community Expert
June 28, 2024

restarting gave you a chance to recover the file.  because that failed, the asset is probably corrupted.

 

but use a web browser to navigate to the following location https://assets.adobe.com > libraries to see if you can download the problematic file(s).