CC library doesn't sync

Question

Hi, I am having an issue with the CC libraries. Shared libraries are not accessible for me in Creative Cloud, however from the inviter's side it shows as pending. I have recieved the invitation but by clicking on the link in the email the libraries folder and the shared with you folders are both empty.

Other library shared by an other user showed in my folder without any problem.

What can be the problem?

Neelamk · Answer

Hi Karolina,

We are sorry for your difficulties as you are unable to access the CC libraries shared with you. To help you more efficiently could you please help us with the below details:

>>What operating system are you using?

>>Is this on your iPad or your computer?

>>Share the version of the creative cloud app and CC libraries

>>From when are you facing this issue?

Also please advise the inviter to share the same libraries with other Users and check if another user can access those libraries or not.

Please refer to the below link for more information about CC libraries:

https://helpx.adobe.com/in/creative-cloud/help/collaboration.html

Please let us know if this helps.

Regards,

Neelam

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