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Arkanefrost
Arkanefrost
Participating Frequently
August 2, 2022
Question

CC Library FULL???

  • August 2, 2022
  • 2 replies
  • 2155 views

I've been having trouble for the last week attempting to create a new copy of a library for me and co-workers to use because we get the error that the owner of the library (who no longer works here) has a full cloud storage and it won't sync for anyone because of it?
not only that but when the imported copy finally loads and we try to add graphics it gives the error that the library is FULL? i don't understand why the first one had unlimited storage and now suddenly the new one can't handle it. 
any help is appreciated

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2 replies

Arkanefrost
ArkanefrostAuthor
Participating Frequently
August 2, 2022

As previously mentioned, I created the new library through importing a copy of a different library I exported. It's not because my storage is full. 



USER 1 that created LIBRARY 1 no longer works here.

USER 1 has a cloud storage that is full. This causes the cloud to give us the sync error "The owner of this library cloud storage is full, cannot sync"

I exported LIBRARY 1 to Import it as LIBRARY 2.
LIBRARY 2 shows an error when attempting to upload a graphic to it saying "your current library is full, remove items before adding more or select a different library" 

 

We can still add graphics to LIBRARY 1 despite the storage error.

 

So it doesn't make sense that LIBRARY 2 is full.

 

InDesign Version 17.3
Windows 10, version 21H2

rob day
Community Expert
rob dayCommunity Expert
Community Expert
August 2, 2022

Hi @Arkanefrost , have you checked the Cloud Storage usage in your Creative Cloud app?

 

 

Also, items in your Creative Cloud Files folder and CC Libraries that have been deleted don’t necessarily get removed from the cloud storage until you permanently delete them. Click on the Creative Cloud web button, and view the Deleted directory. The more ... button lets your delete the asset(s) from storage or Restore.

 

    Arkanefrost
    ArkanefrostAuthor
    Participating Frequently
    August 2, 2022

    hey rob, 
    Thank you for the response,

    I have used 4% of my total creative cloud storage and i've already been through and permanently deleted everything in my deleted folders. 

    Neelamk
    Neelamk
    Legend
    August 2, 2022

    Hi There,

     

    We are sorry for your difficulties as you are unable to create a library due to storage full. Could you please let us know how you are creating the library, and which application you are using? Please share a screenshot of the error if available. Are you using an enterprise account? Could you please share the Creative Cloud Desktop App Version and OS version on your PC?

     

    Regards,

    Neelam

    Arkanefrost
    ArkanefrostAuthor
    Participating Frequently
    August 2, 2022

    As previously mentioned, I created the new library through importing a copy of a different library I exported. It's not because my storage is full. 



    USER 1 that created LIBRARY 1 no longer works here.

    USER 1 has a cloud storage that is full. This causes the cloud to give us the sync error "The owner of this library cloud storage is full, cannot sync"

    I exported LIBRARY 1 to Import it as LIBRARY 2.
    LIBRARY 2     shows an error when attempting to upload a graphic to it saying "your current library is full, remove items before adding more or select a different library" 

     

    We can still add graphics to LIBRARY 1 despite the storage error.

     

    So it doesn't make sense that LIBRARY 2 is full.

     

    InDesign Version 17.3
    Windows 10, version 21H2

    Arkanefrost
    ArkanefrostAuthor
    Participating Frequently
    August 2, 2022

    CC Version 5.8.0.592

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