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Pixy99
Known Participant
Sep 12, 2023 1:11 AM UTC
Question

CC Library Not Updating to Laptop

I work on a Mac desktop (running Ventura 13.5.1) and a MacBook (running Monterey 12.6.1) at various times throughout my work week. Today, I noticed that my CC Library on my laptop isn't updated to what I've been working on via my desktop. Even though when I go into the CC app (on both devices) it says the file sync is up to date. 

 

I'm not able to work on my files in Photoshop on my laptop because it's missing linked library assets. When I go to view my Libraries via the CC app on my desktop, I see the updated assets I've recently loaded. When I go to the same view on my desktop, it doesn't have any of the new stuff I've added.

 

Anyone know what's going on? I've done the refresh, sign out/sign back in of CC, restarted my computers as well as the troubleshooting in this article: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#:~:text=It%20happens%20when%20you%27ve,your%20files%20start%20syncing%20again.

 

Thanks in advance for any guidance!

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7 replies

kglad
Community Expert
Community Expert
Sep 12, 2023 1:16 AM UTC

is there an indication that the libraries are trying to sync?

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Pixy99
Pixy99Author
Known Participant
Sep 15, 2023 11:19 AM UTC

The crazy thing is that both libraries say they have successfully synced. But the one library isn't actually updated with the current assets.

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kglad
Community Expert
Community Expert
Sep 15, 2023 12:59 PM UTC

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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