CC Library page stopped responding

Question

Hello!

I have a library page that stopped working. The preview doesn't show up and if you click on it or try to download a copy nothing happens. How do we recover everything from this folder? We use it for work and it is shared between several people. If you need the application, we all access it in Adobe Illustrator.

Thank you!

kglad · Accepted Answer

It is in none of our deleted folders, so it's not looking promising.agree.  if it's not online you can only hope it "spontaneously" reappears.

tom_cog · Answer

I have had this same problem with CC Libraries, having lost 4 different files this way. Fortunately I had backups so I could replace them (since I'm using those library files in multiple Adobe apps).

Adobe is aware of this problem (I just spoke to a head tech on the phone). They assure me "not to worry" because they are going to fix it some day and all your files will magically probably maybe reappear. Of course, if you're trying to use those library files in your current documents, well then hopefully you've got backups. So you can continue working, but also because I wouldn't bet the change in my sofa cushions that those files will ever come back.

Adobe's plan seems to be, "Put all your files in the Cloud and just trust us that they will almost always probably be available when you need them."

They are discontinuing the local+cloud syncing service for Team account later this year, so your only option will be to put everything or nothing on their cloud servers, with no local backup whatsoever.

Whoever made this decision has obviously never actually used a computer to work on complicated, important files that would be devastating to lose (and pay handsomely for the privilege). This is the most boneheaded approach to file management I can imagine. I don't trust *any* cloud-based storage where I cannot also at least optionally store a local version, and yet that is what Adobe is forcing on its customers. I do need to use files on two different computers, but I don't trust Adobe's cloud (the tech said he understands that I'm skeptical...I said I'm not skeptical, it's literally not working RIGHT NOW). So I'm going to start migrating everything out of Adobe's cloud and store/share/sync them with a service that doesn't demand I commit professional malpractice by risking all of my work in Adobe's cloud-only approach to storage.

If anyone at Adobe is listening...this is a really stupid idea, and you will lose customers over it. Time to give those Affinity apps another look.

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