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Ana5EF7
Participant
Dec 26, 2020 8:41 PM UTC
Question

CC Library stoped working

Hi, my Creative Cloud Library just stopped working, I am not able to reach it at my mac, it says that I have to log on on creative cloud but I supposedly am (although have to do it each 5 min), what can I do?

I have tried already everything that is said here even uninstall and reinstall it again... My license is counting and I am not using it...

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9 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 27, 2020 2:47 PM UTC

check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Ana5EF7Author
Participant
Dec 27, 2020 7:01 PM UTC

Tried that but still not working.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 28, 2020 3:49 PM UTC

what exactly are you clicking to try and view your cc library files?

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