CC Library stoped working

Forum|Forum|5 years ago
December 26, 2020
1 reply
445 views

Hi, my Creative Cloud Library just stopped working, I am not able to reach it at my mac, it says that I have to log on on creative cloud but I supposedly am (although have to do it each 5 min), what can I do?

I have tried already everything that is said here even uninstall and reinstall it again... My license is counting and I am not using it...

This topic has been closed for replies.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

A

Ana5EF7Author

Participant

Tried that but still not working.

kglad

Community Expert

what exactly are you clicking to try and view your cc library files?

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