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birkeys
Participant
January 11, 2017
Question

CC moves entire folder to trash and resyncs

  • January 11, 2017
  • 3 replies
  • 533 views

I have one folder (23 gb) that is a shared/collab folder with another team member. After a computer restart this morning the entire folder is now in the trash and all my aliases link to the folder in the trash. When I look at my Creative Cloud folder on the desktop all of the files are resyncing...currently with 62 hours remaining. My non-shared folders are not effected.

This is the second time this has happened. The first time I emptied the trash without checking first and had to resync the entire folder.

The issue is not affecting my coworker sharing the same folder. What can be done? This folder contains all my work files and waiting 62 hours for it to sync is not acceptable.

This topic has been closed for replies.

3 replies

David__B
David__B
Legend
February 1, 2017

Hi Birkeys and J4,

Sorry for inconvenience you experienced around this issue. I know it's something our engineering team is aware of any working on to fix.

- Dave

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birkeysAuthor
Participant
January 24, 2017

Our department did move to Google Drive last week since there has been NO resolution or response from Adobe Support. Actually, I take that back - Adobe closed my support case with them - no reason was given. Why does that not surprise me?

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birkeysAuthor
Participant
January 16, 2017

After a lengthy (& useless chat) with Adobe Support last week the only resolution was to send the log files to support which I did. I've received no response from Adobe and the problem has occurred twice since the original post - I'm currently in process of resyncing my entire shared folder yet again (great start to a Monday BTW).

This issue is beyond frustrating. Again, Adobe support chat was useless and actually suggested I was the one who had moved the folder to the trash and no other users had reported this problem. I suggested they take a look at the forums - there are plenty of users with this problem.

Come on Adobe - get your act together!

j4-
j4-
Participant
January 21, 2017

I'm having this issue also. Sync keeps deleting my files again and again. This whole CC and Adobe these days are a big joke. Never ever had similar problems with other cloud storages. I guess it's finally time to ditch this crap and move to Google Drive.

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