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ToddNewOrleans
Known Participant
January 28, 2021
Question

CC nightmare (sign in and out, fonts)

  • January 28, 2021
  • 2 replies
  • 371 views

Hello,

I've been having major issues with CC/Adobe products for almost a year. I have spoke with and have had Adobe techs in my system trying to fix this at least 10x. They can't ever get it fixed. 

It use to be, when I restarted my PC I would automatically login to CC. That no longer works. But now, after I login to CC, I open an Adobe app (Premiere, PS, AE, etc) I have to login again. Even more so, if I'm say logged in to Premiere and I open PS, I'm asked to login again then get booted from Premiere. So on and so forth. It's a nightmare. No Adobe tech can fix. Also, I'm using Adobe fonts and sometimes they do not load. Another nightmare. 

Im on a Windows 10 Pro 64bit Dell Z840 workstation. 

I have fresh installed all Adobe apps and CC. 

Is there any remedy to this situation?

 

thank you!

 

Todd

This topic has been closed for replies.

2 replies

WernerJB
WernerJB
Known Participant
January 24, 2022

I have the same issues and Adobe is not help at all. Did you find a solution for it?

T
ToddNewOrleansAuthor
Known Participant
January 24, 2022

I did. Are you on Windows? I had to update Windows with the security features. Ironically I had those turned off and set to manual because they were interfereing with Adobe at one point. 

Todd

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 28, 2021

    you should watch your oobe folder (which contains your cached sign in credentials) to see if anything in it is being changed between opening premiere and signing in and opening ps and being required to re-sign in.

     

    your cached adobe credentials are stored in the OOBE folder.

     

    Mac OS: \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder see*

     

    Windows: \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see **

     

    *https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    **https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%20the%20Options%20icon%20on,files%2C%20folders%2C%20and%20drives.

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