CC not working on new device

Question

I use Creative Cloud through my university. I had Ps, Pr, and Ae downloaded on my old Mac. I recently got a new Mac and I logged into Creative Cloud with my same school email and downloaded the same apps. When I went to use Photoshop on my new Mac, I was told I needed to buy the app. I checked and my monthly payment for CC went through already.

I opened up my plan statement on both laptops to have a side by side view and my old one says I have CC All Apps, while my new laptop only says I have Adobe for Enterprise. The information does not match even though I am signed into the same account.

How do I fix this and get access to the apps I've been using without being charged twice?

Thanks,

Z

MagentaSA · Answer

This would depend on the license type your university has purchased from
Adobe they could have an enterprise agreement and therefore you would need
to get the apps installed through the university. Some universities may
have device licenses which is a different licensing model.

The apps downloaded from the Adobe site 8s usually Creative Cloud
Individual and their license model is different to the two mentioned above
as the are commercial and not education.

I would suggest reaching out to the contact at your university to get it
resolved as they may need to provide you with the correct installation
package.

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